Frequently Asked Questions
All your questions answered in one place at add71
From opening an account to withdrawing money to bKash — you will find detailed answers to any question you have about add71 on this page.
add71 is a trusted online gaming platform in Bangladesh where cricket betting, live casino, slots, and fishing games are all available in one place. As a new player, you may have many questions — how to open an account, how to deposit via bKash or Nagad, how to get a bonus, and what the rules for safe play are. In the five sections below we have given simple and detailed answers to all those questions. If you cannot find what you are looking for, contact our 24/7 live chat.
Account and Registration
To open an account at add71, you need an active mobile number, an email address, and a strong password. You must provide accurate personal information during registration, as incorrect details can cause problems with withdrawals during identity verification. The process only takes a few minutes.
add71 is for people aged 21 and above only. When opening an account, you must confirm that you are at least 21 years old. If an underage account is identified, it will be closed immediately and any deposited funds will be returned.
No, under add71 rules each person may open only one account. If the same person is found operating multiple accounts, those accounts will be permanently closed and bonuses may be cancelled. This rule is strictly enforced to maintain a fair playing environment.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. Once you receive the verification code, set a new password. If you still have trouble, contact our 24/7 live chat support for a quick resolution.
Verification is usually completed quickly after submitting your identity document and proof of address. Providing clear and correct documents speeds up the process. Large withdrawals may be delayed if verification is not complete, so it is best to finish the process in advance.
Deposits and Withdrawals
bKash payments are generally credited to your add71 account instantly. Your balance is updated within a few seconds to at most a few minutes after payment. There may be a slight delay if the bank server is busy — if you have waited more than 10 minutes, please contact support.
The minimum deposit amount at add71 is ৳500 and the minimum withdrawal amount is ৳800. These limits apply to all payment methods — the same rules apply for bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawal requests from add71 to Nagad, Rocket, or bKash are generally processed within 10 to 45 minutes. Bank transfers may take a little longer. The process is fastest when the correct account number is provided and KYC verification is complete.
add71 does not charge any deposit or withdrawal fees of its own. However, your mobile banking service (bKash, Nagad, Rocket, Upay) may apply transaction charges according to their own rules. Bank charges from the relevant bank may also apply for bank transfers.
Yes, Upay is one of the approved payment methods at add71. Alongside bKash, Nagad, Rocket, and bank transfer, you can deposit a minimum of ৳500 using Upay. Select your preferred method on the payment page.
Games and Rules
To bet on a BPL or any cricket match, first go to the cricket section and select the ongoing or upcoming match. Choose your preferred option from the list of market types (match winner, toss, top scorer, etc.) and place your bet. Before betting, make sure you have enough balance in your account.
Yes, all add71 slot games are fully functional in a mobile browser. Games from all providers including Pragmatic Play, PG Soft, and JILI are built on HTML5 technology, so you can play comfortably on a smartphone without downloading a separate app. Games automatically adjust to your screen size.
RTP, or Return to Player, is a theoretical percentage that indicates how much of total bets a game returns as winnings over the long term. For example, a 96% RTP means an average of 96 taka in winnings for every 100 taka wagered. Fair play is ensured across all add71 games and game outcomes are determined by a random number generator.
Yes, add71's live casino section (virtual casino) features live-streaming games from world-class providers such as Evolution Gaming and Ezugi. Professional dealers deal cards in front of a live camera and you can participate in real time.
Treasure Boat Fishing is a multiplayer arcade fishing game where you shoot fish to win points and prizes. Enter the game, first set your bet amount, then click or tap on fish or special targets on the screen. Larger fish and boss characters give more prizes.
Bonuses and Promotions
New members at add71 receive a 100% bonus on their first deposit up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a bonus of ৳1,000 and the total balance becomes ৳2,000. To receive the bonus, deposit ৳500 or more for the first time after opening your account — the bonus will be added automatically.
A 25x wagering requirement applies to the welcome bonus. This means the withdrawal is available only after wagering an amount equal to the bonus multiplied by 25. Example: for a ৳1,000 bonus, a total of ৳25,000 must be wagered. See the terms and conditions page for full details.
add71's VIP program has three tiers: Bronze, Silver, and Gold. You move up to a higher tier automatically through regular play. Bronze members receive up to 0.3% cashback per week, Silver members up to 0.5%, and Gold members up to 0.8%.
The game categories where a bonus can be used depend on the conditions of the specific promotion. Generally, the welcome bonus can be used on slots, fishing, and casino games. To find out whether it applies to cricket betting, read the promotion details or ask in live chat.
Yes, add71 runs limited-time promotions for Eid, Pohela Boishakh, the T20 World Cup, and other special occasions. Check the site regularly or ask in live chat to stay updated on these offers. Each promotion has its own conditions and expiry date.
Security and Responsible Gaming
add71 uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties and is stored on secure servers. Read our privacy policy for more details.
Yes, add71 places the highest importance on responsible gaming. If you feel that gaming is getting out of control, you can request self-exclusion through live chat. There is an option to restrict your account for a set period or permanently.
As part of responsible gaming, add71 helps you set deposit limits. To set a maximum daily or weekly deposit to ensure you play within your budget, contact us via live chat or email.
All games at add71 are provided by internationally recognised game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, etc.). These providers use random number generators (RNG) that are regularly verified by third-party auditors. As a result, every outcome is completely random and unbiased.
add71's 24/7 live chat support is available entirely in Bengali. Click the live chat icon from any page on the site. You can also contact us by email: [email protected] — responses are generally given as quickly as possible.
Still have questions?
Our Bengali-speaking support team is by your side day and night — ready to resolve any issue you have.
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Live Chat
24/7 support in Bengali — speak directly using the live chat button on the site
Email Support
Support Hours
Seven days a week, twenty-four hours a day (BST, UTC+6)